Legal

Privacy Notice

This privacy notice explains how we, London W4lkies Ltd, collect, use, share and protect the personal data you share with us. These data range from simple email corresponse to detailed forms you submit when signing up for our dog caring and/or walking services.

1. Who We Are

We are London W4lkies Ltd, a dog caring/walking service based in London, W4, UK and registered at London, W4, UK. We are committed to protecting your privacy and will only use your personal data in accordance with this privacy notice.

2. Information We Collect

We may collect the following personal data when you use our services:

• Name
• Phone number
• Email address
• Dog's name, age, breed, and health information
• Emergency contact details (name and phone number)

Our 3rd party hosting providers and payment providers may also collect information about your use of our website, such as your IP address, browser type, and pages visited (see gandi.net and revolut for further details).

3. How We Use Your Information

We use your personal data to provide you with our services and manage your account. This includes:

• Contacting you about dog walking arrangements
• Keeping records of your dog's health and walking history with us
• Contacting your emergency contacts in case of an emergency

We may also use your personal data for the following purposes:

• To improve our website and services (for e.g. through data analysis)
• To comply with legal obligations
• To protect our rights and property

4. Sharing Your Information

We may share your personal data with third parties in the following circumstances:

• With your consent for AI purposes
• To comply with legal obligations
• To protect our rights and property
• With our service providers, such as our website hosting provider or payment processor as highlighted above

We will never sell your personal data to any third parties.

5. Security

We take the security of your personal data seriously and have implemented appropriate technical and organizational measures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction.

We regularly rotate 32-byte passwords to access current data

We monitor whether you're an active customer. If you become an inactive customer, (typically after 1 year of not using our services) we hash all personal data apart from you and your dog(s) name on our production server. This action requires you to repeat the signup process as before if you wish to use our services again.

6. Your Rights

You have the following rights regarding your personal data:

• The right to access your personal data
• The right to correct any inaccuracies in your personal data
• The right to erase all of your personal data
• The right to restrict our use of your personal data (e.g. in data analysis or AI tools)
• The right to object to our use of your personal data
• The right to receive your personal data in a structured, commonly used, and machine-readable format
• The right to withdraw your consent to our use of your personal data

To exercise any of these rights, please contact us at . We will respond to your request within a reasonable timeframe and in accordance with applicable law.

7. Cookies

We do not currently but reserve the right to use cookies on our website to improve your user experience. For more information, please see our Cookie Policy.

8. Changes to This Privacy Notice

We may update this privacy notice from time to time to reflect changes in our business or legal requirements. We will notify you of any material changes to this privacy notice by email or by posting a notice on our website.

9. Contact Us

If you have any questions or concerns about our use of your personal data, please contact us at .